The five Quick Wins,
delivered over three months.
This Statement of Work covers Stage A of Phase 2 — five fixes that take Essential Care from "data we can't trust" to "data we can build on". Scope, fee, and a staggered payment schedule are below. Sign at the bottom of the page when ready.
Who's agreeing.
What MR Labs will deliver.
Five Quick Wins, scoped, built, tested, and handed over with documentation. Each is independently usable and survives MR Labs disengaging.
QW1 · Xero-first invoicing + BPAY
Decommission Square for client invoicing. Every new invoice issued from Xero, with a unique BPAY Customer Reference Number printed on the invoice. Bank transfers arrive pre-matched. Avoids Square's transaction fees on co-contribution receipts; avoids the $303K Square backlog repeating.
QW2 · Workspace security & admin
Establish MR Labs as the managed Google admin layer for the new Workspace tenant. MFA enforced, role-based access, audit logging on, ex-staff access revoked, monthly access review. Defensible posture for audit readiness.
QW3 · Workspace tenant migration
Migrate ~25 mailboxes (including transport-team, accounts-team, and HM-team shared inboxes) from current providers to a single Essential Care Workspace tenant. Set up groups, shared inboxes, forwarders, auto-replies, and the migration bridge for mailboxes without direct forwarding.
Note: Google Workspace subscription is paid directly by Essential Care on its own card. The fee below covers MR Labs' setup, migration, and configuration work only.
QW4 · Operational sheet revamp
Single consolidated operations sheet replacing the current scattered workbooks. Status held in real columns (not cell colours). Time fields normalised. Documented schema, role-based view permissions, edit history on. Avoids double-entry; enables DEX automation downstream.
QW5 · Google review automation
Automated nudge to satisfied clients (and family members) at the moment of service satisfaction. One-tap submission, public visibility. Compounds into measurable revenue once SAH lands and clients choose providers based on reputation.
A staggered three-month plan.
Stage A's five Quick Wins ship across three months, and payments stagger to match. Each month's work is paid for before that month's build begins — keeping cash flow predictable.
Each instalment is invoiced at the start of its month and is due before the month's build commences. All fees are inclusive of GST where applicable. Google Workspace and any other third-party subscriptions are paid directly by Essential Care.
Terms worth knowing.
Timeline & pause
Stage A is scoped at three months from commencement. If Essential Care can't provide access, feedback, or materials within 14 days of a request, MR Labs may pause the engagement. A pause of 30+ days may convert to termination, in which case fees for completed work are non-refundable.
Termination
Either party may terminate this SOW with 14 days' written notice. On client-initiated termination, fees for work performed up to that point are payable; instalments already paid for incomplete work are non-refundable. On consultant-initiated termination, unearned fees are refunded.
Intellectual property
Deliverables (the configured systems, documentation, scripts written specifically for Essential Care) belong to Essential Care once Stage A is paid in full. MR Labs retains its background IP — pre-existing methodologies, templates, and libraries — and grants Essential Care a perpetual, non-exclusive licence to use them in its own internal operations.
Confidentiality & privacy
Both parties keep each other's non-public information confidential. MR Labs complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in handling Essential Care's data.
Warranty & liability
MR Labs warrants the work will be performed with reasonable skill, care, and diligence. A 30-day post-handover warranty covers rectification of bugs or errors in the delivered automation logic at no extra cost. Aggregate liability is capped at fees actually paid under this SOW. Indirect, special, or consequential losses (including lost profit) are excluded to the maximum extent permitted by Australian Consumer Law.
Governing law
This SOW is governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria.
Sign here.
Type your name and position. Sign in the panel below. Tick the box to accept the terms above, then submit. MR Labs receives a copy by email and confirms within one business day.